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SHOP GUIDE

Shop Guide


1. Ordering Online

Order Process

        1. Select item from online store.
        2. Enter desired size and quantity then select, “Add to cart”.
        3. If you wish to continue shopping, click "Continue Shopping" in your cart.
        4. If you have all the items you wish to purchase, click "Checkout".
        5. Input necessary information:
            ① Confirm shopping cart contents
            ② Input customer / shipping information
            ③ Select Payment
            ④ Final Confirmation of your order
            ⑤ Order Complete

Email Confirmation
 
An order confirmation email will be sent to the email address listed on the order. 
Orders ready for shipping will also receive a shipping confirmation e-mail.
Online product availability will be updated from time to time, but in the case of an order being out of stock at the time of ordering, an email notification will be sent.


2. Delivery

Carrier
 
Orders will be delivered via GD Express.

Shipping Cost

Shipping costs on orders of RM200 or more will be free.
Please expect 5 to 7 business days for delivery, Klang Valley only


3. Payment Options

We accept the below forms of payment:

VISA / MasterCard /
Maybank2u / CIMB Clicks / FPX
RHB Online / Alliance Online
Hong Leong Online / AmOnline
Bank Islam / Others (e-wallet)



4. Order returns and exchanges 

Returns
 
        All orders have a 14-day* return policy for unopened products.
        Returns will not be accepted for the following reasons:
         -Products returned after 14-days*
         -Products that have been opened
         -Products damaged or defaced by customer (beyond our ability to resell)
         
         *14-days from receipt of shipping confirmation
         "No refund but allow exchange"
 
For all Return inquiries, please contact:
Email:  
customer@ataromaasia.com

BIG BEAUTY SPA SDN BHD
L2-15 2nd Floor, 1 Jalan Kiara
Mont Kiara, 50480 Kuala Lumpur, Malaysia
 

5. Warranty

Warranty period for each product is listed below:
Product Name: Warranty period

all-In-one type: 6 months from the date of purchase
Drive Time: 30 days from the date of purchase
Drive Time Leather: 30 days from the date of purchase
USB aroma time: 30 days from the date of purchase
squair: 30 days from the date of purchase 

Warranty covers the mechanical function of a product, but does not include:
-Surface blemishes or scratches
-Oil spilling/leaking caused by improperly transporting product with oil attached
-Discoloration of product
-Other issues caused that are outside of the manufacturer’s control
 
Please note: Using @aroma products outside of their intended use voids any and all associated warranties.

[Disclaimer]
This warranty policy is subject to change without notice.


6. Inquiries

For questions or general inquiries please contact us here
We will respond within 1-2 business days.